Refund Policy

We do not accept returns, exchanges, or refunds for change of mind, personal preference, or other non-quality-related reasons.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A clear photo of the item received

• A brief description of the issue

After we verify the issue, we will arrange an appropriate solution, such as sending the correct item or issuing a refund.

Customized Products

Many of our products are handmade or customized specifically for each customer. Once an order has entered production or preparation, it cannot be cancelled, returned, or exchanged.

Please carefully check your product selection, customization details, shipping address, and other order information before completing your purchase.

Refunds

If a refund is approved due to an incorrect item being sent, the refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about your order, please contact us through our Contact page or at:

Email: hello@zoeytoy.us

This policy applies except where otherwise required by applicable law.