After-Sales Service Policy

We are committed to providing after-sales support for all orders placed through Zoey Toy.

Contact Us

If you have any questions or concerns regarding your order, delivery, or product, please contact us at:

Email: hello@zoeytoy.us

We normally respond to customer inquiries within 1–2 business days.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the item received

  • A brief description of the issue

Once the issue has been verified, we will arrange an appropriate solution, such as sending the correct item or issuing a refund.

Order & Shipping Assistance

If you have questions regarding your order status, shipping status, delivery information, or tracking information, please contact us by email and provide your order number.

We will assist you in checking the order and shipment information.

Handmade & Customized Products

Many of our products are handmade or customized for each customer. Because of the personalized nature of these products, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect selections made by the customer.

Please carefully check all product options, customization details, and shipping information before placing your order.

Refunds & Returns

For detailed information regarding refunds, returns, and cancellations, please refer to our Refund Policy.

This policy applies except where otherwise required by applicable law.